FAQ
Shipment processing time
All orders are processed within 3-5 business days
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking - You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Returns and Refund Policy
Returns
If you choose to cancel your order the refund policy is as follows -
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If the product/order is yet to ship -
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If the payment has been made through a payment gateway the refund will be issued after deduction of 2.40% bank charges. Once initiated the payment takes 5-7 days to reflect in the mode of original payment
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If you choose to take a store credit you will be issued a coupon for the full amount of the product (and it's associated shipping amount.)
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If the product has already reached the customer and the customer wants to return the product - we can issue a refund as long as we receive the product in its original packaging without any damages (scratches, paint chips, etc.). The return shipping will be borne by the customer. The refund will be issued once the product is received by us and checked for any damages. In case there are damages, we can ship the product back or we can let you know an adjusted amount of the refund.
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If the payment has been made through a payment gateway the refund will be issued after deduction of 2.40% bank charges. In case the customer has availed of free shipping, the shipping cost shall also be deducted from the refund. Once initiated the payment takes 5-7 days to reflect in the mode of original payment
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If you choose to take a store credit you will be issued a coupon for the full amount of the product (excluding shipping amount.) In case the customer has availed of free shipping, the shipping cost shall also be deducted from the store credit amount.
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In case the order placed is a custom order and a part is specifically being brought it, no refund shall be applicable as the order cannot be cancelled
Our policy lasts up to 5 days from the date of delivery depending on the product type. Please see the table below for categories and return periods.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Please email us at themotocart@gmail.com with images of the packaging and product if you would like to request a return. Please DO NOT send the item back to us without emailing us first.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for a refund.